General Questions

What does the Ardour membership include?

Ardour is a quarterly clean beauty subscription service. Become a member to receive 5+ full-sized premium clean beauty products based on your unique profile (retail value $175+). Each hand-picked beauty selection may include haircare, skincare, bath, and body products that fit the season.

Are the products cruelty-free?

Absolutely! All brands featured in your order are cruelty-free.

How much does it cost?

Each personalized clean beauty selection costs $99 (not including taxes, where applicable). All orders are recurring and will be billed on the 10th of the month, every 3 months.

I have allergies. What should I do?

We cannot guarantee that products selected for your routine will exclude ingredients that you are allergic to. You should read the full ingredient list on each product label to check for any potential or known allergens before using each product.

I would like to submit products from my brand. What should I do?

Please e-mail us at brands@ardourcleanbeauty.com for brand submission inquiries. 

Payments

When will I be charged?

You will be charged at the time you become a member and place your first subscription order. You will automatically be billed on the 10th of the month, every 3 months. All cancellation and skip a routine requests must be received by the upcoming seasonal billing deadline. If you start your subscription after the upcoming seasonal billing deadline, you will receive the routine for the next season.

How do I update my billing information?

You can update your billing information by signing into your account. Please keep all billing information up to date to prevent any delays.

What is your return policy?

All routines are non-refundable and no exchanges will be given. However, you may cancel at anytime. Please note that if you cancel your subscription after the seasonal billing deadline, you will still receive the upcoming seasons clean beauty picks.

How do I cancel my subscription?

You must cancel your subscription prior to the seasonal billing deadline by e-mailing us at contact@ardourcleanbeauty.com. Please keep in mind that you will still receive and be charged for the upcoming beauty selection if you do not cancel your subscription by the cancellation deadline.
 
Seasonal Billing Deadlines:
Spring: February 28th 
Summer: May 31st 
Fall: August 31st 
Winter: November 30th 

What payment methods do you accept?

We currently accept debit and credit card payments, including American Express, Visa, Mastercard, and Discover.

What happens if my card is declined?

If we are not able to successfully charge a payment to your card, you will receive an email notification requesting that you update your billing information as soon as possible. Please keep your account information up to date in order to prevent any delays, missed routines, or cancellations. Please note, we may attempt to recharge your payment method at a later date to process your order.

Shipping

Do you ship internationally?

Unfortunately, we do not offer international shipping at this time.

How much is shipping?

We currently offer free standard shipping for all orders in contiguous US. A $10 flat shipping rate for domestic orders applies to customers living outside the contiguous United States: Alaska, Hawaii, Guam, Puerto Rico, Micronesia, American Samoa, North Mariana Islands, Marshall Islands, Palau and U.S. Virgin Islands.

When will my order be delivered?

Estimated Delivery Dates:
Spring: 
March 1st-5th for existing members.
March 10th-15th for new customers who subscribe before February 28th deadline.
*New customers who sign up after the deadline will receive upcoming summer box.
 
Summer: 
June 1st-5th for existing members.
June 10th-15th for new customers who subscribe before May 31st deadline.
*New customers who sign up after the deadline will receive upcoming fall box.
 
Fall: 
September 1st-5th for existing members.
September 10th-15th for new customers who subscribe before August 31st deadline.
*New customers who sign up after the deadline will receive upcoming winter box.
 
Winter: 
December 1st-5th for existing members.
December 10th-15th for new customers who subscribe before November 30th deadline.
*New customers who sign up after the deadline will receive upcoming spring box.

Please note that we cannot guarantee shipping times and we are not responsible for any delays. If you place your order after the upcoming seasonal billing deadline, you will receive the routine for the upcoming season.

How do I update my shipping information?

Your shipping information can be updated by signing into your account. Please keep all shipping information updated in a timely manner to prevent any delays.

My routine arrived damaged, what do I do?

If your personalized beauty routine arrives damaged, please contact us at support@ardourcleanbeauty.com within 1 week of package delivery so we can further assist you. Please include a photo of the damaged product(s) in the e-mail.

Account

I'm having trouble logging in. What should I do?

To reset your password, please select the "Manage Password" option on the sign in page. Otherwise, please contact us at contact@ardourcleanbeauty.com for further assistance.

Can I change my account preferences?

If you would like to update your beauty quiz preferences, please contact us at contact@ardourcleanbeauty. We will be happy to update this information for you!