Ardour is a quarterly clean beauty subscription service. Become a member to receive 5+ full-sized premium clean beauty products based on your unique profile (retail value $175+). Each hand-picked beauty selection may include haircare, skincare, bath, and body products that fit the season.
What does the Ardour membership include?
Are the products cruelty-free?
Absolutely! All brands featured in your order are cruelty-free.
How much does it cost?
Each personalized clean beauty selection costs $99 (not including taxes, where applicable). All orders are recurring and will be billed on the 10th of the month, every 3 months.
I have allergies. What should I do?
We cannot guarantee that products selected for your routine will exclude ingredients that you are allergic to. You should read the full ingredient list on each product label to check for any potential or known allergens before using each product.
I would like to submit products from my brand. What should I do?
When will I be charged?
You will be charged at the time you become a member and place your first subscription order. You will automatically be billed on the 10th of the month, every 3 months. All cancellation and skip a routine requests must be received by the upcoming seasonal billing deadline. If you start your subscription after the upcoming seasonal billing deadline, you will receive the routine for the next season.
How do I update my billing information?
You can update your billing information by signing into your account. Please keep all billing information up to date to prevent any delays.
What is your return policy?
All routines are non-refundable and no exchanges will be given. However, you may cancel at anytime. Please note that if you cancel your subscription after the seasonal billing deadline, you will still receive the upcoming seasons clean beauty picks.
How do I cancel my subscription?
What payment methods do you accept?
We currently accept debit and credit card payments, including American Express, Visa, Mastercard, and Discover.
What happens if my card is declined?
Do you ship internationally?
Unfortunately, we do not offer international shipping at this time.
How much is shipping?
We currently offer free standard shipping for all orders in contiguous US. A $10 flat shipping rate for domestic orders applies to customers living outside the contiguous United States: Alaska, Hawaii, Guam, Puerto Rico, Micronesia, American Samoa, North Mariana Islands, Marshall Islands, Palau and U.S. Virgin Islands.
When will my order be delivered?
Please note that we cannot guarantee shipping times and we are not responsible for any delays. If you place your order after the upcoming seasonal billing deadline, you will receive the routine for the upcoming season.
How do I update my shipping information?
Your shipping information can be updated by signing into your account. Please keep all shipping information updated in a timely manner to prevent any delays.