Customer Account Registration: You must provide accurate information when creating your profile on our site and you are responsible for updating your information to keep it accurate. You must register an account in order to receive our service. You are not permitted to use another person’s account at any time. You are fully responsible for maintaining the confidentiality of your account and password. You are responsible for notifying us of any misuse as soon as possible. We are not liable for any loss, damages, expenses, or cost that you may incur as a result of someone else using your account or password. You are responsible for any and all charges that are made under your account. You can change your personal information in your account by editing your profile. You have the right to request that we delete personal information relating to your account, but please be aware that there are certain circumstances that require us to keep this information for a limited time and we will proceed with your deletion request if/when these circumstances are complete. You may cancel your account/membership with us at any time, but you will still be billed for the upcoming subscription if not cancelled before the scheduled billing date.
Membership: We offer a quarterly subscription plan, which automatically renews every 3 months and consists of a seasonal beauty routine including 6 or more products chosen by Ardour, LLC at its sole discretion. Orders are sent out as a quarterly shipment ("every 3 months") and you will be immediately billed the membership price on the scheduled billing date and that season’s box will be the first box you receive. Thereafter, your credit card or selected payment method will automatically be charged the membership price on the upcoming seasonal box billing date, and every season thereafter (4 times per year/quarterly basis). By purchasing from our website, you acknowledge and agree that your subscription/membership will automatically be renewed each season (4 times per year/quarterly basis) unless you cancel your subscription/membership prior to the seasonal billing date or we terminate or suspend your membership due to violation of our terms. You may cancel your membership at any time and we do not have cancellation fees. If you would like to cancel your membership, please e-mail us at firstname.lastname@example.org PRIOR to the seasonal box billing date (subscription renewal date). "Skip a box" and cancellation requests must be received by 4:00 PM the day before the seasonal billing date to be processed or you will be responsible for the charges and will receive the upcoming box. We will notify you via email confirming that your request to skip a subscription or cancel a subscription has been processed. The contents of each subscription will vary by quarter, and we make no guarantees that you will receive a particular product(s). Products in each subscription may vary depending on product availability and preferences based on the users profile, which is required when creating an account before purchase. It is solely your responsibility to review the ingredients in each product to avoid allergic reactions or any other side effects. Please note, the products included in your subscription are not manufactured by Ardour, LLC, but rather by our suppliers. We reserve the right to select products for your quarterly subscription. If you create an account, we will ask you specific information such as your skin type, hair type, skin concerns, hair concerns, and other questions regarding your preferences to help us curate your personalized beauty routine and complete your profile. You are able to update your profile, as needed. We do not warrant that the quality of any products, services, information, or other material purchased by you will meet your expectations, or that any errors relating to our service will be corrected.
Payments and Billing: By purchasing from our website you authorize us as well as any payment processor to charge your payment card for all purchases made, including your subscription, which automatically renews on a quarterly/seasonal basis. While submitting an order on our website, you may be asked to provide specific information including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. By submitting your information, you permit Ardour, LLC the right to provide this information to third parties for purposes of the completion of transactions initiated by you or on your behalf. We accept all payment methods that are listed on our website. We reserve the right to refuse any order placed on our website. By using our website, you agree to provide accurate and complete billing information, including credit card information and expiration dates so that we can complete your transaction successfully. By selecting the submit payment option on our website, you agree to pay the amount that is specified on our website. By subscribing to our service, you authorize Ardour, LLC to bill your payment in advance on a periodic basis in accordance with the terms of the subscription plan until you cancel your account, and you further agree to pay any charges incurred. You understand and you accept that your subscription will operate on an auto-renewal basis and your payment instruments will be assessed a quarterly fee after the conclusion of your initial subscription. All sales are final. You must notify us of any disputed charges within 7 days after the date you were charged. If your payment method reaches its expiration date and you do not update your credit card/payment information or cancel your account, you authorize us to continue billing that payment card on file every 2 days for 5 attempts (or until successful payment whichever is first). If we are unable to make a successful payment, you understand and agree that your membership will be terminated.
Email Communication: If you would like to unsubscribe from our e-mails, please contact us at email@example.com to submit your request. If you request to be unsubscribed/opt out from our e-mails, you may still receive administrative emails regarding your account. We will process all request in a timely manner.
Promotions: When applying a promotional code to your order on our website, you will enter the code in the space provided during checkout prior to submitting your order. The value of the promotional code will then be applied to your order. Promotions can only be applied at the time of purchase and will not be redeemed for cash or any cash alternative. Promotional codes can only be used once per customer and cannot be combined with any other offers. Specific time restrictions may apply and no exceptions will be granted. Sales tax and shipping charges are applicable to the full retail price of any item purchased with a promotion. If we suspect any misuse of a our promotional codes, it may be suspended or terminated. We do not assume responsibility for any lost or stolen promotional codes.
Pricing: Products offered for sale on our website are available for shipment only within the United States. Prices do not include shipping and handling, transaction fees, or any applicable taxes. These charges will be collected separately during the checkout process. We reserve the right to change any fees.
Shipping: Products purchased from our website will be shipped after the scheduled billing date. We are not liable if shipping is delayed. All orders will be shipped via standard shipping from a common carrier with an approximate shipping time of 3-5 days depending on the customers shipping location. You must use a valid shipping address (not a P.O. Box or military address) for all orders. We will notify you of any associated shipping costs and it will be displayed in the order summary displayed on the site before you confirm your order. This amount will be payable by you in addition to the price, including taxes, of the product(s) ordered. We are not responsible for lost or stolen shipments. Orders will be shipped between the 5th and 10th of the month you will receive your routine. We are not responsible for any shipping delays.
Orders: All orders are non-refundable and your membership must be cancelled by 4:00 PM EST the day prior to the upcoming subscriptions billing date. We do not allow returns or substitutions of products and all sales are final. Please contact us if your order arrives damaged within 1 week of delivery with photo evidence so we can assist you. Any replacements or refunds are made solely to our discretion. If you receive a refund, in most cases a credit will be automatically applied to your credit card or original method of payment.
Products that are purchased from our website are provided for your personal use only and you must agree not to resell or sell any products that are received from us. If you violate any of these conditions, we have the right to cancel your membership. Except where prohibited by law, we may limit the quantity of Products available for purchase. We reserve the right, with or without notice, to cancel or reduce the quantity of any order.
Taxes: You are responsible for any state taxes that apply to your purchase where we are required to collect and remit taxes. We reserve the right to charge any taxes that we believe we are required to collect or pay related to your purchase. If we are not required to collect taxes, you assume responsibility to determine and pay any taxes.
Severability: If a court of competent jurisdiction finds any provision of these terms to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the maximum extent permitted by applicable law, and it will not affect the enforceability or validity of any other remaining provisions.
Errors, Omissions and Inaccuracies: We are not responsible for any information on our website that is not accurate, current or complete. All material on this website is provided for general information only and should not be relied upon or used as the sole basis for making decisions. Any reliance on the material on this site or provided by us is at your own risk. We reserve the right to correct, change or update information if our website is inaccurate at any time without prior notice, including after you have submitted your order.
Indemnity: You agree to indemnify, defend and hold Ardour, LLC, its affiliates and their officers, employees, directors, suppliers, partners, affiliates, contractors, and agents harmless from all claims, liabilities, settlements, damages and expenses (including any legal fees) made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
No Professional Advice Rendered: By using our website and/or purchasing an order, you acknowledge that any information offered on our website or through our service (including all content) is intended solely for informational purposes only and does not serve as a substitute for professional advice. We do not offer any medical advice, nor are we able to diagnose or treat any skin conditions, problems, or disease. Please seek advice from a licensed professional for assistance if you have a medical issue or need assistance diagnosing or treating a skin condition or problem. No action should be taken based upon any information contained in the service. If you experience any issues with products used, please discontinue immediately and seek medical attention promptly. Your safety is our top priority.
DISCLAIMER OF WARRANTIES; LIMITATIONS OF LIABILITY: THIS WEBSITE, CONTENT, PRODUCTS AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITH NO WARRANTIES OR REPRESENTATIONS OF ANY KIND. THE USE OF THE SERVICES, PRODUCTS, WEBSITE, AND CONTENT IS AT YOUR SOLE RISK. ARDOUR, LLC EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. ARDOUR, LLC MAKES NO WARRANTY THAT ANY PRODUCTS WILL BE IN STOCK, SAFE, DEFECT-FREE, CONFORM WITH WRITTEN OR ORAL SPECIFICATIONS, GUARANTEES, REPRESENTATIONS, WARRANTIES OR PROMISES, OR THAT PRODUCTS WILL NOT BE LOST OR DAMAGED IN SHIPMENT. ARDOUR, LLC MAKES NO WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR- FREE, OR FREE OF HARMFUL COMPONENTS (INCLUDING BUT NOT LIMITED TO VIRUSES). BY USING OUR WEBSITE AND SERVICE, YOU ASSUME FULL RESPONSIBILITY FOR ANY DAMAGE, LOSS, OR RISK RESULTING FROM USING OUR SERVICE. WE MAKE NO WARRANTY, PROMISE OR GUARANTEE THE PRODUCTS OR SERVICE WILL ACHIEVE ANY PARTICULAR RESULTS OR THAT THE QUALITY OF PRODUCTS, INFORMATION, OR SERVICES PROVIDED TO YOU THROUGH THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; NOR THAT INFORMATION ON OUR WEBSITE OR OBTAINED FROM THE USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO INGREDIENT INFORMATION WILL BE CORRECT, RELIABLE, COMPLETE OR ACCURATE. WE TAKE MEASURES TO ENSURE THAT NO RESTRICTED INGREDIENTS STATED ON OUR SITE ARE PRESENT IN THE PRODUCTS THAT ARE FEATURED IN OUR SERVICE. HOWEVER, PLEASE NOTE THAT WE DO NOT MANUFACTURE PRODUCTS PURCHASED BY YOU OR OBTAINED BY YOU THROUGH THE SERVICE AND WE ARE IN NO WAY RESPONSIBLE FOR ANY FRAUDULENT OR NEGLIGENT MISREPRESENTATION RELATED TO THE CONTENTS OF ANY PRODUCT(S) OR SERVICE PROVIDED TO YOU OR PURCHASED BY YOU. WE STRONGLY RECOMMEND THAT YOU DO NOT SOLELY RELY ON INFORMATION PROVIDED TO YOU BY OUR SITE OR ANY CONTENT PRESENTED TO YOU BY US AND THAT YOU REFER TO THE MANUFACTURER OR PRODUCT LABEL DIRECTLY IF YOU HAVE ANY SPECIFIC QUESTIONS OR CONCERNS, INCLUDING IF YOU HAVE A SPECIFIC ALLERGY. NO ADVICE OR INFORMATION OBTAINED BY YOU FROM THE SERVICE SHALL CREATE ANY WARRANTY OF ANY KIND. BY ACCESSING OUR SITE AND/OR USING THE SERVICE, YOU ACKNOWLEDGE AND AGREE THAT USE OF THE SERVICE HAS NO GUARANTEED RESULTS OR OUTCOME. BY USING THE SERVICE, YOU ACKNOWLEDGE AND AGREE THAT THE SERVICE IS NOT A SUBSTITUTE FOR MEDICAL ADVICE IN REGARDS TO ANY SUSPECTED OR KNOWN HEALTH CONDITION. IF YOU KNOW OR SUSPECT THAT YOU HAVE ANY SKIN OR HEALTH CONDITION, SEE A MEDICAL PROFESSIONAL IMMEDIATELY AND ARDOUR, LLC IN NO CIRCUMSTANCES, IS RELIABLE FOR ANY DAMAGE OR LIABILITY (INCLUDING BUT NOT LIMITED TO BODILY HARM OR DEATH) ARISING FROM OR RELATED TO USE OF THIRD-PARTY PRODUCTS, OR FAILURE TO SEEK MEDICAL ATTENTION. BY ACCESSING OUR SITE AND/OR USING OUR SERVICE, YOU AGREE AND ACKNOWLEDGE THAT OUR SERVICE DOES NOT GUARANTEE CHANGES TO YOUR SKIN, HAIR, OR PERSONAL APPEARANCE AND DOES NOT IN ANY WAY DIAGNOSE, TREAT, OR PREVENT ANY CONDITION OR DISEASE. BY USING OUR SERVICE, YOU AGREE THAT WE RESERVE THE RIGHT TO CANCEL THE SERVICE AT ANY TIME, FOR ANY REASON WITHOUT NOTICE TO YOU.
BY USING THE SERVICE YOU AGREE THAT IN NO EVENT SHALL ARDOUR, LLC, ITS DIRECTORS, OFFICERS, EMPLOYEES, DISTRIBUTERS, SUPPLIERS, AFFILIATES, THIRD PARTIES, OR PARTNERS BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, CONSEQUENTIAL OR EXEMPLARY DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS RELATED TO THE SITE OR FROM USE OF THE SITE EVEN IF ARDOUR, LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WE WILL NOT BE HELD LIABLE FOR ANY DELAY OR FAILURE IN PERFORMANCE DUE TO CAUSES THAT ARE BEYOND OUR REASONABLE CONTROL. IF YOU ARE DISSATISFIED WITH THE SITE OR SERVICE, TERMINATION OF YOUR USE OF THE SITE OR SERVICE IS YOUR SOLE REMEDY.
YOU AGREE THAT WE WILL NOT BE LIABLE IN CONTRACT, WARRANTY, OR IN TORT (INCLUDING NEGLIGENCE) RESULTING FROM (1) INTERRUPTIONS OR DELAYS TO THE SITE OR INABILITY TO USE THE SERVICE OR PRODUCTS; (2) UNAUTHORIZED ACCESS TO OR MODIFICATION OF YOUR DATA; (3) ANY OMISSIONS OR INACCURACIES IN CONTENT; OR (4) ANY OTHER MATTER RELATING TO THE SERVICE. IN NO EVENT WILL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS OR ACTION EXCEED ONE HUNDRED DOLLARS ($100.00). SOME JURISDUCTIONS LIMIT OR DO NOT PERMIT DISCLAIMERS OF LIABILITY, SO SOME OF THE PROVISIONS LISTED ABOVE MAY NOT APPLY TO YOU.