Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Customer Account Registration: You must provide accurate information when creating your profile on our site and you are responsible for updating your information to keep it accurate. You must register an account in order to receive our service. You are not permitted to use another person’s account at any time. You are fully responsible for maintaining the confidentiality of your account and password. You are responsible for notifying us of any misuse as soon as possible. We are not liable for any loss, damages, expenses, or cost that you may incur as a result of someone else using your account or password. You are responsible for any and all charges that are made under your account. You can change your personal information in your account by editing your profile or sending us an email. You have the right to request that we delete personal information relating to your account, but please be aware that there are certain circumstances that require us to keep this information for a limited time and we will proceed with your deletion request if/when these circumstances are complete. You may cancel your account/membership with us at any time, but you will still be billed for the upcoming subscription if not cancelled before the scheduled billing date/deadline.
Payments and Billing: By purchasing from our website you authorize us as well as any payment processor to charge your payment card for all purchases made, including your subscription, which automatically renews on a quarterly/seasonal basis. While submitting an order on our website, you may be asked to provide specific information including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. By submitting your information, you permit Ardour, LLC the right to provide this information to third parties for purposes of the completion of transactions initiated by you or on your behalf. We accept all payment methods that are listed on our website. We reserve the right to refuse any order placed on our website. By using our website, you agree to provide accurate and complete billing information, including credit card information and expiration dates so that we can complete your transaction successfully. By selecting the submit payment option on our website, you agree to pay the amount that is specified on our website. By subscribing to our service, you authorize Ardour, LLC to bill your payment in advance on a periodic basis in accordance with the terms of the subscription plan until you cancel your account, and you further agree to pay any charges incurred. You understand and you accept that your subscription will operate on an auto-renewal basis and your payment instruments will be assessed a quarterly fee after the conclusion of your initial subscription. All sales are final. You must notify us of any disputed charges within 7 days after the date you were charged. If your payment method reaches its expiration date and you do not update your credit card/payment information or cancel your account, you authorize us to continue billing that payment card on file until a successful payment is made. If we are unable to make a successful payment, you understand and agree that your membership will be paused/on hold or terminated.
Accuracy Of Billing And Account Information: We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Email Communication: If you would like to unsubscribe from our e-mails, please contact us at email@example.com to submit your request. If you request to be unsubscribed/opt out from our e-mails, you may still receive administrative emails regarding your account. We will process all requests in a timely manner.
Promotions: When applying a promotional code to your order on our website, you will enter the code in the space provided during checkout prior to submitting your order. The value of the promotional code will then be applied to your order. Promotions can only be applied at the time of purchase and will not be redeemed for cash or any cash alternative. Promotional codes can only be used once per customer and cannot be combined with any other offers. Specific time restrictions may apply and no exceptions will be granted. Sales tax and shipping charges are applicable to the full retail price of any item purchased with a promotion. If we suspect any misuse of our promotional codes, it may be suspended or terminated. We do not assume responsibility for any lost or stolen promotional codes.
Pricing: Products offered for sale on our website are available for shipment only within the United States. Prices do not include shipping and handling, transaction fees, or any applicable taxes. These charges will be collected separately during the checkout process. We reserve the right to change any fees. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Shipping: Subscription products purchased from our site will be shipped based on the members sign up date/renewal dates. Estimated Delivery Dates:
Spring: March 1st-5th for existing members. -- March 10th-15th for new customers who subscribe before February 28th deadline. -- *New customers who sign up after the deadline will receive upcoming summer box.
Summer: June 1st-5th for existing members. -- June 10th-15th for new customers who subscribe before May 31st deadline. -- *New customers who sign up after the deadline will receive upcoming fall box.
Fall: September 1st-5th for existing members. -- September 10th-15th for new customers who subscribe before August 31st deadline. -- *New customers who sign up after the deadline will receive upcoming winter box.
Winter: December 1st-5th for existing members. -- December 10th-15th for new customers who subscribe before November 30th deadline. -- *New customers who sign up after the deadline will receive upcoming spring box.
We are not liable if shipping is delayed. All orders will be shipped via standard shipping from a common carrier with an approximate shipping time of 3-5 days depending on the customers shipping location. You must use a valid shipping address (not a P.O. Box or military address) for all orders. We will notify you of any associated shipping costs and it will be displayed in the order summary displayed on the site before you confirm your order. This amount will be payable by you in addition to the price, including taxes, of the product(s) ordered. We are not responsible for lost or stolen shipments. We are not responsible for any shipping delays.
Orders: All orders are non-refundable. We do not allow returns or substitutions of products and all sales are final. Please contact us if your order arrives damaged within 1 week of delivery with photo evidence so we can further assist you. Any replacements or refunds are made solely to our discretion. If you receive a refund, in most cases a credit will be automatically applied to your credit card or original method of payment. Products that are purchased from our website are provided for your personal use only and you must agree not to resell or sell any products that are received from us. If you violate any of these conditions, we have the right to cancel your membership. Except where prohibited by law, we may limit the quantity of Products available for purchase. We reserve the right, with or without notice, to cancel or reduce the quantity of any order. We reserve the right to refuse service to anyone for any reason at any time.You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Taxes: You are responsible for any state taxes that apply to your purchase where we are required to collect and remit taxes. We reserve the right to charge any taxes that we believe we are required to collect or pay related to your purchase. If we are not required to collect taxes, you assume responsibility to determine and pay any taxes.
Termination: The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
Accuracy, Completeness and Timeliness Of Information: We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Severability: In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Errors, Omissions and Inaccuracies: Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We are not responsible for any information on our website that is not accurate, current or complete. All material on this website is provided for general information only and should not be relied upon or used as the sole basis for making decisions. Any reliance on the material on this site or provided by us is at your own risk. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Indemnification: You agree to indemnify, defend and hold Ardour, LLC, our affiliates and their officers, employees, directors, suppliers, partners, affiliates, contractors, licensors, service providers, subcontractors, interns and agents harmless from all claims, liabilities, settlements, damages and expenses (including any legal fees) made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
No Professional Advice Rendered: By using our website and/or purchasing an order, you acknowledge that any information offered on our website or through our service (including all content) is intended solely for informational purposes only and does not serve as a substitute for professional advice. We do not offer any medical advice, nor are we able to diagnose or treat any skin or hair conditions, problems, or disease. Please seek advice from a licensed professional for assistance if you have a medical issue or need assistance diagnosing or treating a skin or hair condition or problem. No action should be taken based upon any information contained in the service. If you experience any issues with products used, please discontinue immediately and seek medical attention promptly. Your safety is our top priority.
User Comments, Feedback and Other Submissions: If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Prohibited Uses: In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Optional Tools and Third-Party Links: We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
DISCLAIMER OF WARRANTIES; LIMITATIONS OF LIABILITY: THIS WEBSITE, CONTENT, PRODUCTS AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITH NO WARRANTIES OR REPRESENTATIONS OF ANY KIND. THE USE OF THE SERVICES, PRODUCTS, WEBSITE, AND CONTENT IS AT YOUR SOLE RISK. ARDOUR, LLC EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. ARDOUR, LLC MAKES NO WARRANTY THAT ANY PRODUCTS WILL BE IN STOCK, SAFE, DEFECT-FREE, CONFORM WITH WRITTEN OR ORAL SPECIFICATIONS, GUARANTEES, REPRESENTATIONS, WARRANTIES OR PROMISES, OR THAT PRODUCTS WILL NOT BE LOST OR DAMAGED IN SHIPMENT. WE DO NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF OUR SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE OF HARMFUL COMPONENTS (INCLUDING BUT NOT LIMITED TO VIRUSES). BY USING OUR WEBSITE AND SERVICE, YOU ASSUME FULL RESPONSIBILITY FOR ANY DAMAGE, LOSS, OR RISK RESULTING FROM USING OUR SERVICE. WE MAKE NO WARRANTY, PROMISE OR GUARANTEE THE PRODUCTS OR SERVICE WILL ACHIEVE ANY PARTICULAR RESULTS OR THAT THE QUALITY OF PRODUCTS, INFORMATION, OR SERVICES PROVIDED TO YOU THROUGH THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; NOR THAT INFORMATION ON OUR WEBSITE OR OBTAINED FROM THE USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO INGREDIENT INFORMATION WILL BE CORRECT, RELIABLE, COMPLETE OR ACCURATE. WE TAKE MEASURES TO ENSURE THAT NO RESTRICTED INGREDIENTS STATED ON OUR SITE ARE PRESENT IN THE PRODUCTS THAT ARE FEATURED IN OUR SERVICE. HOWEVER, PLEASE NOTE THAT WE DO NOT MANUFACTURE PRODUCTS PURCHASED BY YOU OR OBTAINED BY YOU THROUGH THE SERVICE AND WE ARE IN NO WAY RESPONSIBLE FOR ANY FRAUDULENT OR NEGLIGENT MISREPRESENTATION RELATED TO THE CONTENTS OF ANY PRODUCT(S) OR SERVICE PROVIDED TO YOU OR PURCHASED BY YOU. WE STRONGLY RECOMMEND THAT YOU DO NOT SOLELY RELY ON INFORMATION PROVIDED TO YOU BY OUR SITE OR ANY CONTENT PRESENTED TO YOU BY US AND THAT YOU REFER TO THE MANUFACTURER OR PRODUCT LABEL DIRECTLY IF YOU HAVE ANY SPECIFIC QUESTIONS OR CONCERNS, INCLUDING IF YOU HAVE A SPECIFIC ALLERGY. NO ADVICE OR INFORMATION OBTAINED BY YOU FROM THE SERVICE SHALL CREATE ANY WARRANTY OF ANY KIND. BY ACCESSING OUR SITE AND/OR USING THE SERVICE, YOU ACKNOWLEDGE AND AGREE THAT USE OF THE SERVICE HAS NO GUARANTEED RESULTS OR OUTCOME. BY USING THE SERVICE, YOU ACKNOWLEDGE AND AGREE THAT THE SERVICE IS NOT A SUBSTITUTE FOR MEDICAL ADVICE IN REGARDS TO ANY SUSPECTED OR KNOWN HEALTH CONDITION. IF YOU KNOW OR SUSPECT THAT YOU HAVE ANY SKIN OR HEALTH CONDITION, SEE A MEDICAL PROFESSIONAL IMMEDIATELY AND ARDOUR, LLC IN NO CIRCUMSTANCES, IS RELIABLE FOR ANY DAMAGE OR LIABILITY (INCLUDING BUT NOT LIMITED TO BODILY HARM OR DEATH) ARISING FROM OR RELATED TO USE OF THIRD-PARTY PRODUCTS, OR FAILURE TO SEEK MEDICAL ATTENTION. BY ACCESSING OUR SITE AND/OR USING OUR SERVICE, YOU AGREE AND ACKNOWLEDGE THAT OUR SERVICE DOES NOT GUARANTEE CHANGES TO YOUR SKIN, HAIR, OR PERSONAL APPEARANCE AND DOES NOT IN ANY WAY DIAGNOSE, TREAT, OR PREVENT ANY CONDITION OR DISEASE. BY USING OUR SERVICE, YOU AGREE THAT WE RESERVE THE RIGHT TO CANCEL THE SERVICE AT ANY TIME, FOR ANY REASON WITHOUT NOTICE TO YOU.
BY USING THE SERVICE YOU AGREE THAT IN NO EVENT SHALL ARDOUR, LLC, ITS DIRECTORS, OFFICERS, EMPLOYEES, DISTRIBUTERS, SUPPLIERS, AFFILIATES, AGENTS, CONTRACTORS, INTERNS, THIRD PARTIES, OR PARTNERS BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, CONSEQUENTIAL OR EXEMPLARY DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS RELATED TO THE SITE OR FROM USE OF THE SITE EVEN IF ARDOUR, LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WE WILL NOT BE HELD LIABLE FOR ANY DELAY OR FAILURE IN PERFORMANCE DUE TO CAUSES THAT ARE BEYOND OUR REASONABLE CONTROL. IF YOU ARE DISSATISFIED WITH THE SITE OR SERVICE, TERMINATION OF YOUR USE OF THE SITE OR SERVICE IS YOUR SOLE REMEDY. IN NO CASE SHALL ARDOUR LLC, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, INTERNS, SUPPLIERS, SERVICE PROVIDERS, OR LICENSORS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICE OR ANY PRODUCTS PROCURED USING THE SERVICE, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICE OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICE OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICE, EVEN IF ADVISED OF THEIR POSSIBILITY. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
WE DO NOT WARRANT THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE. YOU AGREE THAT FROM TIME TO TIME WE MAY REMOVE THE SERVICE FOR INDEFINITE PERIODS OF TIME OR CANCEL THE SERVICE AT ANY TIME, WITHOUT NOTICE TO YOU. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
YOU AGREE THAT WE WILL NOT BE LIABLE IN CONTRACT, WARRANTY, OR IN TORT (INCLUDING NEGLIGENCE) RESULTING FROM (1) INTERRUPTIONS OR DELAYS TO THE SITE OR INABILITY TO USE THE SERVICE OR PRODUCTS; (2) UNAUTHORIZED ACCESS TO OR MODIFICATION OF YOUR DATA; (3) ANY OMISSIONS OR INACCURACIES IN CONTENT; OR (4) ANY OTHER MATTER RELATING TO THE SERVICE. IN NO EVENT WILL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS OR ACTION EXCEED ONE HUNDRED DOLLARS ($100.00). SOME JURISDICTIONS LIMIT OR DO NOT PERMIT DISCLAIMERS OF LIABILITY, SO SOME OF THE PROVISIONS LISTED ABOVE MAY NOT APPLY TO YOU.